Daniele boasts a brilliant career of over twenty years in the field of customer operations and strategic consulting. Having honed his skills at globally recognized institutions such as McKinsey & Company, he has led several transformation projects that significantly improved telesales performance, customer service efficiency, and production processes in various sectors.
An advocate for technology and its integration into business processes, he has founded and managed several companies dedicated to improving customer experiences, such as Customer Analytics Italia and XCSE in Germany.
Whether offering boutique consulting solutions to enhance customer interactions or providing high-level CRM support to increase sales, Daniele’s expertise in optimizing operational costs and boosting sales, especially through remote channels, remains unparalleled.
His leadership roles in European and Italian companies further underscore his ability to lead teams and companies to achieve operational excellence.